Best Reputation Management Company (ies)
Evaluation Criteria for Best Reputation Management Company (ies)
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Best Reputation Management Company - September 2014

RANK COMPANY NAME YEAR FOUNDED REVENUE FULL TIME EMPLOYEES ACTIVE CLIENTS CLIENT RETENTION RATE PRICING CLIENTS Overall Score Composite score based on criterias and quality of work observed.
0100
GVGE
Needs AnalysisFirm's ability to enter systemic methodology to determine client goals and aspirations and then create a tailor-plan according to the specific needs.Strategy DevelopmentFirm's ability to create an effective strategy to manage the online reputation of the client.ResponsivenessFirm's ability to quickly handle the online reputation needs of the client.MonitoringFirm's ability to manage the long-term aspects of the client's online reputation.ReportingFirm's ability to create clear and effective reports for the client. Change in Rank Indicates shift in rank from previous month's rank.
1st Award
ReputationManagement Consultants.com

Irvine, California Gary Hagins 8665097367_ Visit ReputationManagementConsultants.com File A Complaint
Commend This Vendor
2007 Over $10 million Above 100 500+ 99% M Heads of State, Fortune 1000 Companies and Executives, Politicians, Celebrated Figures in Film, Sports and Music, as well as States and National Governments.
100%
100 100 100 100 100 NC More Info
2nd Award
SEOP

Santa Ana, California Kimberly Pitcher 877-231-1557_ Visit SEOP File A Complaint
Commend This Vendor
2000 $5 million - $9,999,999 51 - 100 500+ 98.2% M Attorney’s, Doctors, Inc 500 Executives, Professional Athletes, Political Figures, ,
99.8%
100 100 100 99 100 NC More Info
3rd Award
InternetReputation.c om

Denver, Colorado Matthew Hallerman 888-554-3369_ Visit InternetReputation.com File A Complaint
Commend This Vendor
2010 Over $10 million 26 - 50 300+ 98% M Attorneys, Government Officials, High Profile Individuals, Inc 500
99.4%
100 99 100 98 100 NC More Info
4th Award
VJG Interactive

Surendra Lal 315-642-4730_ Visit VJG Interactive File A Complaint
Commend This Vendor
2006 Over $10 million Above 100 200+ 98% L Circuit City, Studio 8, Werth Reality, ACE Hardware, Subway
98.8%
98 99 100 98 99 NC More Info
5th Award
Reputation Resolutions

Miami, Florida Anthony Will 855-239-5322_ Visit Reputation Resolutions File A Complaint
Commend This Vendor
2013 $250,000 - $999,000 1 - 10 90+ 99% M Politicians, Fortune 500 Executives, Celebrities, Professional Athletes, Doctors
98.2%
98 96 99 98 100 NC More Info
6
Netmark

Idaho Falls, Idaho Chad Heath 888-811-6072 _ Visit Netmark File A Complaint
Commend This Vendor
2007 $5 million - $9,999,999 51 - 100 300 + 98% M 5.11 Tactical, Hallmark, Intellius, SelectQuote, Experian
98%
100 97 100 96 97 +4 More Info
7
OneIMS - Integrated Marketing Solutions

Chicago, Illinois Solomon Thimothy 847-327-1970 _ Visit OneIMS - Integrated Marketing Solutions File A Complaint
Commend This Vendor
2006 $3 million - $4,999,999 26 - 50 50+ 92% M LATAN, Decision Point, Quality Inn, Hampton Inn, Best Western Suites
97.8%
96 99 97 100 97 NC More Info
8
Reputation Rhino

New York, New York Todd William 888-975-3331_ Visit Reputation Rhino File A Complaint
Commend This Vendor
2011 $1 million - $2,999,999 11 - 25 35+ 97% M Confidential
97.2%
97 98 97 98 96 NC More Info
9
SEO.com

Draper, Utah Albert Mitchell 855-412-5060_ Visit SEO.com File A Complaint
Commend This Vendor
2002 $5 million - $9,999,999 51 - 100 200+ 85% H Dell Computers, Software.com, AlphaGraphics, Mrs. Fields, Hotels.com
96.6%
98 97 96 95 97 NC More Info
10
iCrossing

Dallas, Texas Marc Yagoda 214-210-6800_ Visit iCrossing File A Complaint
Commend This Vendor
1998 Over $10 million Above 100 100+ 90% H Mastercard, Bank of America, The LEGO Group, The Coca-Cola Company, Toyota
96.2%
98 97 95 96 95 - More Info
11
iProspect

Floor Boston , Massachusetts Ly Tran 617-449-4300_ Visit iProspect File A Complaint
Commend This Vendor
1996 Over $10 million Above 100 100+ 92% H Avis, Delta, Circuit City, Allegis Group, Yellow Book
95.8%
95 96 97 97 94 NC More Info
12
Mint Social

Scottsdale, Arizona Matt O Brien 480-818-6468_ Visit Mint Social File A Complaint
Commend This Vendor
1998 $3 million - $4,999,999 11 - 25 36 92% M (Available Upon Request), Confidential
95.4%
95 94 97 94 97 NC More Info
13
Bruce Clay

Moorpark, California Bruce Clay 866-517-1900_ Visit Bruce Clay File A Complaint
Commend This Vendor
1996 Over $10 million Above 100 200 90% M Century21, Weather.com, FaceBook, LL Bean, Sportsmans Guide
94.6%
91 96 95 96 95 NC More Info
14
iSearch Media

San Francisco, California Scott Rayden 415-644-0324_ Visit iSearch Media File A Complaint
Commend This Vendor
2007 $1 million - $2,999,999 11 - 25 25 97% H Mercedes Benz, Fiji Water, POM Wonderful, California Closets, Box.net
94.2%
96 93 94 93 95 NC More Info
15
Reputation Managers

San Diego, California Teevan Joseph 800-516-1819_ Visit Reputation Managers File A Complaint
Commend This Vendor
2006 $3 million - $4,999,999 26 - 50 50+ 96% M Nationwide Drug Rehab, Large Premium Online Furniture Retailer, Large M&A Company
93.4%
94 93 95 90 95 NC More Info
16
MarketingSolutions.c om

Cumming, Georgia Ken Kaplan 404-403-0045_ Visit MarketingSolutions.com File A Complaint
Commend This Vendor
2008 $250,000 - $999,000 1 - 10 43 88% L Confidential
92.6%
93 92 93 91 94 NC More Info
17
Innvio

Henderson, Nevada Breynan Hammons 855-466-8467_ Visit Innvio File A Complaint
Commend This Vendor
2010 $1 million - $2,999,999 11 - 25 74 96% M Boulder Boats, Cetalift LTD., The Arroyo Golf Club, Siena Golf Club, Parker and Sons
92%
92 91 92 92 93 NC More Info
18
Reputation Management

Atlanta, Georgia Jason Anthony 800-378-5532_ Visit Reputation Management File A Complaint
Commend This Vendor
2001 $1 million - $2,999,999 11 - 25 32 92% H Confidential
90.8%
89 91 91 91 92 NC More Info
19
Yada Yada Marketing

Clearwater, Florida Laura Betterly 727-442-5888_ Visit Yada Yada Marketing File A Complaint
Commend This Vendor
2007 $1 million - $2,999,999 1 - 10 40 90% M Revere America, Dr. Werthman, Andersonville Seminary, Highlife Adventures, Handyman Matters
90%
90 89 90 90 91 NC More Info
20
LinkTub

Los Angeles, California Anthony Newton 866-286-8254_ Visit LinkTub File A Complaint
Commend This Vendor
2011 Under $250,000 1 - 10 44 85% M Confidential
89.6%
88 90 89 90 91 NC More Info
21
Elixir Interactive

Scottsdale, Arizona David Shapiro 866-734-9650_ Visit Elixir Interactive File A Complaint
Commend This Vendor
2005 $3 million - $4,999,999 26 - 50 21 95% H Gymboree, Tennis Channel, Hawaii.com, Sneel & Wilmer, MAPS.com
88.8%
89 87 89 89 90 NC More Info
22
My Search Guru

Prescott, Arizona Anita Cohen-Williams 888-325-3105_ Visit My Search Guru File A Complaint
Commend This Vendor
1999 Under $250,000 1 - 10 76 85% H Prescott Hypnosis, Anger Alternatives, Sports Art International, Superlative Professional Plaza, Cosmetic Dermatology Associates of Prescott
88.2%
87 90 87 89 88 NC More Info
23
Greybox Creative

New York, New York Gaelen Hallenbeck 646-354-7770_ Visit Greybox Creative File A Complaint
Commend This Vendor
2010 $1 million - $2,999,999 11 - 25 65 90% L Androgen, Lioneye Capital
87.8%
86 88 89 87 89 NC More Info
24
NetLocal

Chester Springs , Pennsylvania John DiBella 484-341-8650_ Visit NetLocal File A Complaint
Commend This Vendor
2006 $5 million - $9,999,999 1 - 10 87 97% M Passport Motors, Basement Lifeguard, Polished Spa, European Auto Tech, Bella Medspa
87.4%
86 89 87 86 89 NC More Info
25
Kirk Communications

Portsmouth, New Hampshire Nate Tennant 888-760-8991_ Visit Kirk Communications File A Complaint
Commend This Vendor
2005 $1 million - $2,999,999 26 - 50 50+ 95% H Exari, Core Street, CEMA, Animetrics, IDG List Services
86.8%
85 88 88 86 87 NC More Info
26
Design & Promote

Naperville, Illinois Bruce Jones 630-995-7109_ Visit Design & Promote File A Complaint
Commend This Vendor
2007 $250,000 - $999,000 11 - 25 30 92% M NaperFrench Language School, Awards & Fine Gifts, Chicago Lawyer Directory, Skyline Exhibits, New Way Search
86%
87 85 86 85 87 NC More Info
27
Bare Essentials Marketing

Scottsdale, Alabama Rick Wandrych 602-396-5660_ Visit Bare Essentials Marketing File A Complaint
Commend This Vendor
2009 Under $250,000 1 - 10 45 100% L Assisted Living Advantage, Ecological Environments
85.6%
86 87 84 87 84 NC More Info
28
Spiral Cities Marketing

Tucker, Georgia Jon C. Coward 404-585-1566_ Visit Spiral Cities Marketing File A Complaint
Commend This Vendor
2004 Under $250,000 1 - 10 64 90% L confidential
85%
86 83 84 86 86 NC More Info
29
e-Reputation Management

California, California Tony Tateossian 213-673-1453_ Visit e-Reputation Management File A Complaint
Commend This Vendor
2010 $1 million - $2,999,999 51 - 100 150+ 95% M Confidential
83.8%
84 82 85 84 84 NC More Info
30
NewSunSEO

Coram, New York Joe 631-320-1700_ Visit NewSunSEO File A Complaint
Commend This Vendor
2001 $1 million - $2,999,999 1 - 10 32 80% M Confidential
83%
84 84 81 82 84 NC More Info
31
readyBUZZ

San Mateo, California John Boyd 877-341-4802_ Visit readyBUZZ File A Complaint
Commend This Vendor
2006 $5 million - $9,999,999 26 - 50 138 93% M Babberly, Hipscan, SF Bond Club, Gleaming Barkus, Gizflix
82.4%
84 80 84 81 83 NC More Info
32
Reputation X

San Francisco, California Joseph Campbell 800-889-4812_ Visit Reputation X File A Complaint
Commend This Vendor
2005 $1 million - $2,999,999 11 - 25 74 95% M Confidential
81.8%
77 83 83 83 83 NC More Info
33
Be Found Online

Chicago, Illinois Dan Golden 877-553-6863_ Visit Be Found Online File A Complaint
Commend This Vendor
2004 $250,000 - $999,000 11 - 25 35 90% M Jackson Hewitt, SpiceHouse, Pep Boys, MSDS Online
81%
80 82 81 82 80 NC More Info
34
Online Marketing Advisors

Seattle, Washington Online Marketing Advisors 425-260-8362_ Visit Online Marketing Advisors File A Complaint
Commend This Vendor
2005 $250,000 - $999,000 11 - 25 87 75% M Seattle SEO Forum, Pediatric Physical Therapy, Birth Center
80.2%
79 81 82 80 79 NC More Info
35
Root SEO

Indianapolis , Indiana Dan Root 888-572-7668_ Visit Root SEO File A Complaint
Commend This Vendor
2008 $250,000 - $999,000 1 - 10 65 95% M Confidential
79.8%
81 80 79 78 81 NC More Info
36
GetMeOnTop.com

New York, New York David Josephson 877-239-7371_ Visit GetMeOnTop.com File A Complaint
Commend This Vendor
1990 $3 million - $4,999,999 11 - 25 97 95% M International Rollforms, Shelter Island Hideaway, DDPerio Manhattan Periodontal Practice, American Cremation and Casket Alliance, All Hazards Group NY
78.8%
78 79 78 79 80 NC More Info
37
Local Surge Media

Austin, Texas Harvey Vaughn 512-346-5000_ Visit Local Surge Media File A Complaint
Commend This Vendor
2011 $250,000 - $999,000 26 - 50 18 90% L Confidential
77.8%
79 77 79 76 78 NC More Info
38
Web Reputation Management

Paris, France Guilluame Pelanne 800-818-6286_ Visit Web Reputation Management File A Complaint
Commend This Vendor
2008 $1 million - $2,999,999 11 - 25 150 98% M Confidential
77.4%
79 77 77 78 76 NC More Info
39
Slingshot SEO

Indianapolis, Indiana Jeremy Dearringer 888-603-7337_ Visit Slingshot SEO File A Complaint
Commend This Vendor
2006 $5 million - $9,999,999 51 - 100 120 99% M Community Health Network, Webtrends, ChaCha, Interactive Intelligence, Finish Line
76.8%
76 78 76 78 76 NC More Info
40
GreatCircle Studios

Clearwater, Florida Jason Stanard 877-247-0452_ Visit GreatCircle Studios File A Complaint
Commend This Vendor
2007 $1 million - $2,999,999 11 - 25 287 92% M LGS Communications, IT University Online, Know Be 4, Creative Management Group, United Security Alliance
76%
77 77 75 76 75 NC More Info
41
eSalesData

Wilmington, Delaware Tony Huff 877-728-9624_ Visit eSalesData File A Complaint
Commend This Vendor
2005 $250,000 - $999,000 26 - 50 89 95% M Confidential
75.2%
74 76 74 76 76 NC More Info
42
Leader Networks

Belmont, Massachusetts Vanessa DiMauro 617-484-0778_ Visit Leader Networks File A Complaint
Commend This Vendor
2006 $3 million - $4,999,999 11 - 25 60 82% M Cognizant, HP, LexisNexis, Shell, The Palladium Group
74.2%
73 75 73 74 76 NC More Info
43
Local Management

Boca Raton, Florida Matt Kakuk (561) 346-9781_ Visit Local Management File A Complaint
Commend This Vendor
2006 $250,000 - $999,000 26 - 50 150 81% M Confidential
73.6%
74 75 72 75 72 NC More Info
44
Exclusive Concepts

Burlington, Massachusetts Scott Smigler 781-222-1016_ Visit Exclusive Concepts File A Complaint
Commend This Vendor
1997 $1 million - $2,999,999 11 - 25 150 90% M Skygeek.com, SpaceSavers.com, Greekgear.com
72.8%
73 73 72 72 74 NC More Info
45
RepEquity

Washington , District of Columbia Kurt Bradshaw 202-800-2688_ Visit RepEquity File A Complaint
Commend This Vendor
2008 $5 million - $9,999,999 26 - 50 37 89% H unicef, ebay, IAC, South Carolina, Phrma
72.4%
71 71 73 74 73 NC More Info
46
SRS Solutions

New York, New York Sebastian Schneider 646-593-7779_ Visit SRS Solutions File A Complaint
Commend This Vendor
2008 $250,000 - $999,000 1 - 10 33 87% M Confidential
72%
73 73 71 72 71 NC More Info
47
SSD Fair Marketing

Houston, Texas Roger Janik 888-736-2384_ Visit SSD Fair Marketing File A Complaint
Commend This Vendor
2005 $3 million - $4,999,999 11 - 25 93 90% M Texas Childrens Hospital, Fulcrum Power, TracFone, Audubon Engineering, Amigo Energy
71.6%
71 70 73 73 71 NC More Info
48
Terrakon Marketing

St. Louis, Missouri Rob Reed 800-605-4160_ Visit Terrakon Marketing File A Complaint
Commend This Vendor
2004 $250,000 - $999,000 1 - 10 10+ 90% M Confidential
70.6%
71 69 72 72 69 NC More Info
49
My SEO Consulting

Chantilly, Virginia Ahmad T. Rahim 800-297-5004_ Visit My SEO Consulting File A Complaint
Commend This Vendor
2009 Under $250,000 1 - 10 65 78% L Confidential
70.4%
71 68 72 70 71 - More Info
50
NovaZoom

Piscataway, New Jersey Jackie Johnston 732.603.1427_ Visit NovaZoom File A Complaint
Commend This Vendor
2008 $250,000 - $999,000 11 - 25 54 70% M Confidential
70.2%
66 71 71 71 72 - More Info

Evaluation Criteria for Reputation Management

topseos, the independent authority on search vendors, seeks to help companies find the best reputation management companies in the industry.  We review each vendor’s portfolio in order to see the quality of work that the company has completed and often times contact clients to obtain an evaluation. This information is then compiled and used to create a list of the best.

topseos identified five key areas in the process of reputation management: needs analysis, strategy development, responsiveness, monitoring, and reporting.

The first key aspect of reputation management is needs analysis.  This part of the evaluation analyzes the ability of a vendor to recognize both the immediate and long-term needs of their clients.  What type of research is completed to provide clients with an initial evaluation of their online reputation and provide an analysis of the work that needs to be completed.

Next we evaluate the strategy development of the vendors.  How effective are the strategies that the company has built and how do those strategies work to meet the needs of their clients?

The vendor’s responsiveness to the client’s online reputation needs is also evaluated.  How quickly does the vendor begin work to handle immediate needs of their clients?  How long before the vendor’s work begins to make an effect on the client’s online reputation?

Monitoring is the long-term aspect of reputation management that is evaluated by topseos.  This analyzes the maintenance work that is being done by the vendor in order to maintain their client’s reputation.  How often are checks completed to measure the effectiveness of the work done, and recognize any new needs?

The final aspect of the evaluation is reporting.  How well can the vendor maintain consistent communication with their clients? What reports are provided to the clients to see? Are they clear and understandable? Do they provide recommendations to maintain the online reputation of their clients?

General Queries

  • What type of needs analysis was conducted before work initiated?
  • What type of a ROI were you anticipating, what was achieved and in what time frame?
  • What would be 3 things you would change about your experience?
  • What was your total investment?
  • Rate your overall experience (1-10; 10 being the highest).

 

Project Specific Queries :

  • How were your organizational goals aligned with the reputation management activities?
  • What activities are put into place to enhance your online relations?
  • How are reputation management activities reported and documented?
  • How are results of the reputation management activities measured?
  • Do you have any negative remarks that are unresolved to your favor online?